SportLogic booking fee FAQ

SportLogic is making a significant and ongoing investment in the platform and in the people behind it, so that SportLogic keeps getting better for your team and for the players who book with you. The fee supports that continued investment.

Three parts of it are underway now:

• More ways to use SportLogic. Browser access that works on a laptop, tablet or phone, alongside a refreshed desktop application.
• A growing team behind you. A new Customer Success team, working directly with you to review how your venue is set up, show your team features you may not be using, and train new staff.
• More players. A six-month marketing programme putting your venue in front of players looking for somewhere to play in your area.

The SportLogic booking fee applies only to payments made online through SportLogic. It applies to:

• online court bookings
• online private lesson bookings
• online class registrations, including holiday camps
• online invoice payments
• online membership sign-ups and renewals

The SportLogic booking fee will not apply to:

• online transactions under $10.00
• payments taken outside SportLogic
• manual or offline payments, including payments your team enters or takes at the counter
• point of sale (POS) payments
• direct debit payments
• free bookings

The same booking taken at the counter, on a POS terminal, or by direct debit attracts no booking fee, whatever its value.

The SportLogic booking fee is calculated the same way (1% of the transaction amount, with a $0.50 minimum and $5.00 maximum, and no fee at all under $10.00) for every payment type it covers. Because it is a percentage, the actual dollar amount will differ between, for example, a court booking and a larger invoice payment.

The SportLogic booking fee applies only where the transaction amount is $10.00 or more. Transactions under $10.00, including free bookings, are not charged a booking fee at all.

Where it applies, the SportLogic booking fee is 1% of the transaction amount, with a minimum of $0.50 and a maximum of $5.00 per transaction.

Because it is a percentage, the fee is larger on higher-value transactions, up to the $5.00 maximum, and is never less than the $0.50 minimum.

All of these amounts are GST-inclusive. The 1% rate, the $0.50 minimum and the $5.00 maximum already include GST, so GST is not added on top: $5.00 is the most a customer pays in booking fee on any single transaction.

Customers paying online will see the fee as a separate line item before they confirm payment. The fee applies to online payments only, so the same booking paid at the counter, or by direct debit, attracts no booking fee.

On a one-hour court hire of $30.00 booked and paid online, where the $0.50 minimum applies:

Court hire (1 hour)            $30.00
SportLogic booking fee          $0.50
Total payable                  $30.50

On a two-hour court hire of $60.00 booked and paid online, where the fee is a straight 1%:

Court hire (2 hours)           $60.00
SportLogic booking fee          $0.60
Total payable                  $60.60

1% of $30.00 is $0.30, which is below the $0.50 minimum, so the customer pays $0.50. 1% of $60.00 is $0.60, which is above the minimum, so the customer pays $0.60. The minimum applies to most transactions under $50.00, so on lower-value bookings the fee will usually be more than 1% of the amount. Above $50.00 the fee is a straight 1%, up to the $5.00 maximum.

The customer-facing description will be:

A fee charged by SportLogic for use of the online booking and payment platform.

The SportLogic booking fee is not deducted from the SportLogic client's sale amount.

For example, if a court hire paid online is $30.00, the SportLogic booking fee is $0.50 (the $0.50 minimum, as 1% of $30.00 would be $0.30), so the customer pays $30.50. The SportLogic client's sale amount remains $30.00, less any payment processor fees charged under the merchant's payment processor arrangement.

No. The SportLogic booking fee is not a card surcharge. It is a fee charged by SportLogic for use of the online booking and payment platform.

The rollout of the SportLogic booking fee does not change the merchant's agreement with the payment processor. Payment processor transaction fees remain separate and continue to be charged under the merchant's existing payment processor arrangement.

In plain terms: the SportLogic booking fee does not change the SportLogic client's payment processor fees, transaction fee rates, or merchant agreement with the payment processor.

No. The SportLogic booking fee is retained by SportLogic.

Payment processor transaction fees are paid by the merchant under the SportLogic client's existing arrangement with the payment processor.

The rollout of the SportLogic booking fee does not change the merchant's payment processor fee rates, pricing plan, or payment processor agreement. Whatever transaction fees apply under the merchant's payment processor agreement continue to apply.

The payment processor calculates its transaction fee on the total amount charged to the card, which includes the SportLogic booking fee. The rate does not change, but it applies to a slightly larger amount.

For example, if the merchant transaction fee is 2.2%, it is calculated on the $30.50 total rather than on the $30.00 sale amount, so the SportLogic client, as merchant, would receive $29.33 before any other adjustments. On a $30.00 court hire paid online this is about one cent more than before the SportLogic booking fee applied. The actual fee depends on the merchant's payment processor arrangement.

The SportLogic booking fee is part of the platform model for the online payments it covers, and it applies the same way for every SportLogic client. It is paid by the customer/payer at checkout, and it is not something a SportLogic client can opt out of, absorb on the customer's behalf, split with the customer, or make optional at checkout.

Keeping it consistent is what lets SportLogic show every customer the same clear checkout and keep the platform simple to support.

The SportLogic booking fee is non-refundable once the online booking/payment service has been successfully provided.

Exceptions may apply where required by law, where there has been a duplicate or erroneous charge, or where SportLogic decides the fee should be refunded due to platform error or cancellation circumstances.

If the underlying booking or payment is refunded by the SportLogic client, the SportLogic booking fee will not automatically be refunded.

Yes. The SportLogic booking fee is GST-inclusive, and so are the $0.50 minimum and the $5.00 maximum. GST is not added on top of any of these figures, so the most a customer pays in booking fee on a single transaction is $5.00, not $5.50.

The GST treatment will be shown on receipts/tax invoices accordingly.

The GST on the SportLogic booking fee is SportLogic's to remit, not the SportLogic client's. Because the fee is not part of the SportLogic client's sale amount, it does not form part of the SportLogic client's own GST position.

No. The payment processor permission for SportLogic to apply and receive the SportLogic booking fee is handled between SportLogic and the payment processor.

The SportLogic client, as merchant, does not need to agree, opt in, or complete a separate merchant permission process with the payment processor for the SportLogic booking fee rollout.

Suggested wording:

The SportLogic booking fee is charged by SportLogic for use of the online booking and payment platform. It is shown before payment so customers can review the total payable before confirming.

The SportLogic booking fee is easy to confuse with other charges. It is not:

• a card surcharge
• a payment surcharge
• a payment processing fee
• a fee charged by your venue or club
• a fee charged to your business