SportLogic booking fee FAQ

SportLogic is introducing a customer-facing SportLogic booking fee on online bookings and payments made through the SportLogic platform. The payments it applies to are listed below.

The SportLogic booking fee is 1% of the transaction amount, with a minimum of $0.50 and a maximum of $5.00 per transaction. The same calculation applies to every payment type it covers.

The SportLogic booking fee is always paid by the customer/payer, not by the SportLogic client.

The SportLogic booking fee is GST-inclusive and will be shown on receipts/tax invoices accordingly.

The SportLogic booking fee is 1% of the transaction amount, with a minimum of $0.50 and a maximum of $5.00 per transaction.

Because it is a percentage, the fee is larger on higher-value transactions, up to the $5.00 maximum, and is never less than the $0.50 minimum. The same calculation applies to every payment type it covers.

The fee is GST-inclusive.

Customers will see the fee as a separate line item before they confirm payment.

Example:

Court hire                     $20.00
SportLogic booking fee          $0.50
Total payable                  $20.50

In this example the $0.50 minimum applies, because 1% of $20.00 would be $0.20. On higher-value transactions the customer sees 1% of the amount, up to the $5.00 maximum.

The customer-facing description will be:

A fee charged by SportLogic for use of the online booking and payment platform.

No. The SportLogic booking fee is not a card surcharge. It is a fee charged by SportLogic for use of the online booking and payment platform.

The rollout of the SportLogic booking fee does not change the merchant's agreement with the payment processor. Payment processor transaction fees remain separate and continue to be charged under the merchant's existing payment processor arrangement.

In plain terms: the SportLogic booking fee does not change the SportLogic client's payment processor fees, transaction fee rates, or merchant agreement with the payment processor.

No. The SportLogic booking fee is retained by SportLogic.

Yes. The SportLogic booking fee is GST-inclusive.

The GST treatment will be shown on receipts/tax invoices accordingly.

The SportLogic booking fee is part of the platform model for the online payments it covers, and it applies the same way for every SportLogic client. It is paid by the customer/payer at checkout, and it is not something a SportLogic client can opt out of, absorb on the customer's behalf, split with the customer, or make optional at checkout.

Keeping it consistent is what lets SportLogic show every customer the same clear checkout and keep the platform simple to support.

The SportLogic booking fee is not deducted from the SportLogic client's sale amount.

For example, if the court hire is $20.00, the SportLogic booking fee is $0.50 (the $0.50 minimum, as 1% of $20.00 would be $0.20), so the customer pays $20.50. The SportLogic client's sale amount remains $20.00, less any payment processor fees charged under the merchant's payment processor arrangement.

Payment processor transaction fees are paid by the merchant under the SportLogic client's existing arrangement with the payment processor.

The rollout of the SportLogic booking fee does not change the merchant's payment processor fee rates, pricing plan, or payment processor agreement. Whatever transaction fees apply under the merchant's payment processor agreement continue to apply.

The payment processor calculates its transaction fee on the total amount charged to the card, which includes the SportLogic booking fee. The rate does not change, but it applies to a slightly larger amount.

For example, if the merchant transaction fee is 2.2%, it is calculated on the $20.50 total rather than on the $20.00 sale amount, so the SportLogic client, as merchant, would receive $19.55 before any other adjustments. On a $20.00 court hire this is about one cent more than before the SportLogic booking fee applied. The actual fee depends on the merchant's payment processor arrangement.

No. The payment processor permission for SportLogic to apply and receive the SportLogic booking fee is handled between SportLogic and the payment processor.

The SportLogic client, as merchant, does not need to agree, opt in, or complete a separate merchant permission process with the payment processor for the SportLogic booking fee rollout.

The fee supports SportLogic's continued investment in the platform and in the people who support it.

Alongside it, SportLogic is rolling out browser access that works on a laptop, tablet or phone, and a refreshed desktop experience, expanding the team with a new Customer Success Manager, and running a six-month marketing programme to bring more players to venues on the platform.

The SportLogic booking fee will apply to:

• court bookings
• private lesson bookings
• lesson registrations
• invoice payments
• membership payments

The SportLogic booking fee will not apply to:

• payments taken outside SportLogic
• manual or offline payments, including payments your team enters or takes at the counter
• direct debit payments
• free bookings

The SportLogic booking fee applies to online payments only. Where a customer pays by direct debit, no booking fee is charged.

The SportLogic booking fee is calculated the same way (1% of the transaction amount, with a $0.50 minimum and $5.00 maximum) for every payment type it covers. Because it is a percentage, the actual dollar amount will differ between, for example, a court booking and a larger invoice payment.

The SportLogic booking fee is non-refundable once the online booking/payment service has been successfully provided.

Exceptions may apply where required by law, where there has been a duplicate or erroneous charge, or where SportLogic decides the fee should be refunded due to platform error or cancellation circumstances.

If the underlying booking or payment is refunded by the SportLogic client, the SportLogic booking fee will not automatically be refunded.

Suggested wording:

The SportLogic booking fee is charged by SportLogic for use of the online booking and payment platform. It is shown before payment so customers can review the total payable before confirming.

Avoid describing the SportLogic booking fee as:

• a card surcharge
• a payment surcharge
• a processing fee
• a SportLogic client fee
• a venue fee
• a transaction fee charged by the SportLogic client